Privacy Policy

Prime Air Solutions (“Company,” “we,” “our,” or “us”) operates the website YourPrimeService.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information when you:

• Request a quote
• Book an appointment
• Contact us by phone, email, or form submission
• Interact with our social media or advertising platforms

This may include:

• Full name
• Email address
• Phone number
• Service address
• Billing information
• Details about your HVAC system or home inspection needs

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and settings
• Device information
• Date and time of your visit
• Pages viewed
• How you found our website (referral source)

C. Cookies and Tracking Technologies

We may use cookies, pixels, and analytical tools to improve user experience, track performance, or deliver personalized advertising.

2. How We Use Your Information

We use the collected information to:

• Provide HVAC, home inspection, and related services
• Schedule and confirm appointments
• Respond to inquiries and quotes
• Improve website performance
• Send reminders, updates, and service notifications
• Process payments and invoices
• Run marketing and retargeting campaigns
• Maintain internal records and business operations

3. Sharing Your Information

We do not sell your personal information.
We may share information with trusted third parties that help us operate our business, such as:

• Workiz or other dispatching/CRM systems
• Email and SMS service providers
• Payment processors
• Analytics providers (e.g., Google Analytics)
• Marketing platforms (e.g., Yelp Ads, Google Ads, Meta Ads)
• Contractors or technicians performing services

All third-party partners are required to protect your information and use it only for operational purposes.

We may also disclose information if required by law, legal process, or to protect our company’s rights and customers.

4. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your data.
However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. SMS and Email Communications

By submitting your phone number or email, you consent to receiving:

• Appointment reminders
• Service updates
• Follow-up messages
• Promotions or seasonal offers (you may opt out anytime)

To opt-out of SMS, reply STOP.
To opt-out of emails, use the unsubscribe link.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold
• Request corrections
• Request deletion of your data
• Opt out of marketing communications
• Limit tracking (via browser settings or cookie preferences)

To request any of these, contact us at:

Support@YourPrimeService.com
(619) 759-5111

7. Children’s Privacy

Our services are not directed to individuals under 13 years of age.
We do not knowingly collect information from children. If we become aware of such data, we will delete it promptly.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those third parties.
Please review their policies before submitting any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a new “Last Updated” date.
Continued use of our website indicates acceptance of the updated terms.

10. Contact Us

If you have any questions or requests related to this Privacy Policy or your data, please contact us:

Prime Air Solutions
Support@YourPrimeService.com
(619) 759-5111
YourPrimeService.com

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