Kenmore Heater 96380: The Heater Has Stopped Working

The Kenmore Infrared Heater 96380 provides comfortable, reliable warmth and style to any room. This heater warms up medium to large rooms with ease for personal comfort. If this appliance stops working it will be a disaster for the owner. But you don’t need to panic, with our help you can find a solution. Here are some instruments that you need to have before we start : Non-contact voltage tester, shop vacuum, drill driver or screwdrivers, wire stripper, flashlight.

  1. Turn off the power of Heater. At your home's electrical service panel, turn off the circuit breaker that controls your wall-mounted heater. Flip the breaker lever to the OFF position. However, never assume you have turned off the correct breaker until you have tested the wires inside the heater.
  2. Clean and Remove the Grille. While the grille is in place on the heater, clean out the slots with the shop vacuum. With the drill-driver or screwdriver, remove the screws that hold the grille to the heater box
  3. Check power inside the heater. After first testing the voltage detector on a known live wire, test the inside of the wall heater to make sure that no power is present. Test at various points throughout the heater, focusing on the connections where the circuit wires and wire leads are joined. If the tester does not light up, then the circuit is off and it is safe to touch the wires.
  4. Check wire connections. The electrical circuit cable that enters the heater box attaches to a set of wire leads that are soldered onto the heater. The two sets of wires are usually joined together with wire connectors (wire nuts). Check the condition of these connections. If they are loose, re-attach them. 
  5. Examine the wire insulation. The outer insulation of all wires should be solid and free of nicks or cracks that might cause a short circuit.
  6. Clean the heater's electric coils. With a thin nozzle attached to the shop vacuum, clean out the heater's electrical coils to remove all dust. Dusty heating coils can cause overheating and premature failure of the heater.
  7. Inspect the Cleaned Coils. Check inside of the heater to confirm that all debris has been removed from the coils. The coils must be spotless. Any debris left on the coils will smoke and possibly even catch fire.
  8. Inspect and Clean the Fan. Carefully vacuum out the heater's fan with the shop vacuum. Be careful not to dislodge or damage the delicate vanes of the blower fan. Spin the fan by hand; it should spin freely.

After all these steps, your wall heater must work. In case if this doesn't work, there could be a defective part that requires a replacement, and you may need to consult a professional.


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