Owners of the Kenmore washers as well as those who use other brands don’t expect troubleshooting during the first years after a purchase. Nevertheless, five and more years old washing machines have a tendency to leak. It won’t be a significant problem if it is fixed soon. Front-loader washers have concrete counterweights to keep the washtub balanced during the spin cycle. A broken counterweight can fall from the front of the machine and cause the washtub to strike the inside of the washer. When you hear a loud banging noise during the spin-cycle and notice water on the bottom, check for broken counterweights, and replace them before the unbalanced washtub causes irreparable damage to the inside of the machine. Probably, the gasket is also defective and requires some testing. Start this repair by unplugging your washer and disconnecting it from the water. This is for safety and because you may require quite a bit of disassembly to get to the door gasket. Once done, you will want to consult your owner’s manual to ascertain how to remove the front of your washer. It is different on many models, but in most cases, you will need to unthread the screws that secure the door, remove that, then either remove the top of the washer first or move on to removing the front panel. In models where you cannot remove the front, you will have to work in the area immediately around the door seal. Once you have access to the seal, start by peeling back the sides and removing the retaining band around the exterior. Now you will be able to peel the seal itself away from the washer and install a new one. Don’t hesitate to contact our customer support for more details!
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