Solved! KitchenAid Refrigerator Control Panel Issue

Is your KitchenAid refrigerator confusing you with a resetting control panel? If so, continue reading this abstract! The power outage indicator lets you know if the power supply to the refrigerator has been cut off and the freezer temperature has risen to 18°F (-8°C) or higher. When power has been restored, “PO” repeatedly flashes on the display screen and the red Power Outage icon appears. When the indicator is on, all other control and dispenser functions are disabled until you confirm that you are aware of the power outage. This mode (on some models) is used when the refrigerator is on display in a retail store or if you want to turn the cooling off and deactivate all other functions except interior lighting. In this mode the control panel will not respond to most commands. If you unintentionally turn on Showroom mode, the word “Showroom” will light up on the display (on some models).  The sequence for exiting showroom mode varies by model, so please refer to your Owner's Manual for full instructions. If the control panel is still not responding, try resetting the refrigerator as instructed below. If the problem persists, schedule service. Reset power to the product:


  1. Power unit down by turning off the circuit breaker(s) or unplugging the product for 5 - 10 minutes.
  2. Power unit up by turning on the circuit breaker(s) or plugging the product back in.
  3. Ensure the cooling function is turned on.
  4. Test the control panel functionality. 


If the wire harnesses are not damaged and secure, you may have a bad main control board. The main control board is located behind the refrigerator under a small rectangle shaped panel. Test all components and find which part is causing your no display issue. Below are some parts for all refrigerators including the display panel, display board, wire harnesses, and main control boards for all refrigerators. Don’t hesitate to get professional assistance in running diagnostics. Give us a call to arrange a maintenance visit at a convenient time!


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