Viking Refrigerator Both fridge and freezer are not working Solution

Problems with your Viking refrigerator mean that you aren’t able to use your appliance at the top efficiency. Thus, the temperature inside the fridge isn’t proper and food will be spoiled soon. Before checking the main parts of the unit, be certain that both freezer and refrigerator are not overloaded with the products, close the door tightly and don’t keep it open for too long and, of course, check whether the refrigerator is plugged in correctly. Now, your defrost heater requires a diagnostic. A defrost heater melts the frost developed over the evaporator coil. But if it goes bad frost does not melt and excessive frost accumulates on coils reducing the cool air flow inside the refrigerator. So when either of the 2 components i.e. defrost timer or defrost heater go faulty, the fridge does not understand when to cool and when to defrost. The function of the thermostat is also questionable when both fridge and freezer don’t cool. The thermostat controls the cooling system by turning on or off the compressor when required. The defrost thermostat senses the temperature of cooling coils. When the cooling coils become cold enough, the thermostat sends a signal to the defrost heater to turn on. If the thermostat is defective it may not be able to sense the temperature of coils and then won’t turn on the defrost heater. If the defrost heater doesn’t turn on, the refrigerator will never start the defrost cycle and will eventually stop cooling. Contact our techs to get the best diagnostic of your Viking refrigerator and eliminate the issues.